Privacy Policy for Normal Kinda Crazy Counselling Services

Last updated: 21/04/2026

This privacy policy explains how your personal data is collected, used, stored, and protected when you engage with Normal Kinda Crazy Counselling Services.

1. Data Controller

My name is Cherrelle Fergus, an Integrative Counsellor based in London, United Kingdom.

I am the data controller responsible for your personal data.

Contact details:
Email: Cherrelle Fergus
Website: cherrelle@normalkindacrazy.com
Practice location: London, UK, and online

I am a registered member of the British Association for Counselling and Psychotherapy (BACP) and work in accordance with their Ethical Framework.

I am registered with the Information Commissioner’s Office (ICO).

2. What Information I Collect

To provide safe and effective counselling, I may collect and process the following:

Personal Data

  • Name
  • Date of birth
  • Contact details (email address, phone number, address)
  • Emergency contact details

Special Category Data (Sensitive Data)

  • Information about your mental health and emotional wellbeing
  • Personal history and life experiences
  • Relationship information (for relationship and couples work)
  • Any other information you choose to share in sessions

This data is treated with the highest level of confidentiality and care.

3. How Your Information Is Collected

Your data may be collected through:

  • Initial enquiries (email, phone, or website contact form)
  • Assessment or intake forms
  • Counselling sessions
  • Written notes taken during or after sessions

4. How Your Data Is Used

Your information is used to:

  • Provide safe, ethical, and appropriate counselling support
  • Maintain accurate records of sessions
  • Communicate with you about appointments and services (via email, phone, or other agreed methods)
  • Respond to enquiries
  • Meet professional, ethical, and legal obligations

5. Lawful Basis for Processing (UK GDPR)

Under UK GDPR, I rely on the following lawful bases:

Article 6 (General Data)

  • Contract (Article 6(1)(b)) – to provide counselling services
  • Legitimate interests (Article 6(1)(f)) – to manage and operate a safe and effective practice
  • Legal obligation (Article 6(1)(c)) – where required by law

Article 9 (Special Category Data)

  • Provision of health or social care (Article 9(2)(h))

6. Confidentiality

Confidentiality is a central part of counselling.

Everything you share will be kept confidential, except in the following circumstances:

  • If there is a serious risk of harm to you or others
  • If there are safeguarding concerns involving a child or vulnerable adult
  • If disclosure is required by law (e.g. court order)
  • For professional supervision (see below)

Where possible, I will aim to discuss any necessary disclosure with you first.

7. Supervision

As part of ethical practice, I attend regular supervision with a qualified supervisor.

  • Your identity is protected
  • Information is anonymised where possible

This ensures safe and effective practice.

8. How Your Data Is Stored

I take appropriate security measures to protect your data, including:

  • Password-protected devices
  • Secure email systems
  • Locked storage for paper records (if used)

Your data is protected against loss, misuse, or unauthorised access.

9. How Long Your Data Is Kept

In line with professional and insurance requirements, your records are typically kept for 7 years after counselling ends. After this period, your data will be securely deleted or destroyed.

Initial enquiry data for individuals who do not enter into a counselling contract will be retained for up to 3 months and then securely deleted, unless there is a safeguarding or legal reason to retain it for longer.

10. Sharing Your Information

Your data will not be shared with third parties except:

  • With your explicit consent
  • For professional supervision (anonymised)
  • If required by law
  • If there is a safeguarding concern

11. Use of Third-Party Services

I may use secure third-party services (such as email providers, online booking systems, or video platforms) to support my practice.

These providers are GDPR-compliant and process data on my behalf.

Where data is transferred outside the UK, appropriate safeguards (such as standard contractual clauses) are in place.

12. Data Breaches

In the unlikely event of a data breach, I will assess the risk and take appropriate action.

Where required, I will report the breach to the Information Commissioner’s Office and inform affected individuals in accordance with UK data protection law.

13. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (where appropriate)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request transfer of your data to another provider (data portability)
  • Lodge a complaint with the Information Commissioner’s Office

To exercise your rights, please contact me at cherrelle@normalkindacrazy.com

14. Website Use

Cookies

This website may use cookies to improve user experience. You will be notified and asked for consent where required.

Analytics

This website may use analytics tools to understand how visitors use the site. This information is anonymised and does not identify you personally.

15. Contact

If you have any questions about this privacy policy or how your data is handled, please contact:

Cherrelle Fergus
Email: cherrelle@normalkindacrazy.com

16. Changes to This Policy

This privacy policy may be updated from time to time. The most current version will always be available on this website. Where appropriate, you will be notified of significant changes.